Refer Clients for Personal Insurance Advice
Some clients may need help reviewing their personal insurance, especially when their income, family, lending or business circumstances change.
As a Merit Life referrer, your role is simple: you introduce the client, and our authorised advisers manage the advice process.
Referrers do not provide financial advice, recommend insurance products, suggest cover amounts or compare insurers.
Referrers do not provide financial advice or recommend insurance products.
When a Referral May Be Helpful
A referral may be worth considering when a client’s circumstances change. The client remains free to decide whether they want to participate in the advice process or proceed with any recommendation.
A referral may be worth considering when a client is:
- Buying or refinancing a home
- Taking on a significant financial commitment
- Starting or growing a family
- Changing employment or income arrangements
- Starting or operating a business
- Reviewing insurance held through super
- Unsure whether their existing cover still suits them
- Seeking advice after a major life change
How the Referral Process Works
A simple, consent-based handoff. You introduce the client, Merit Life provides the advice, and the client decides whether to proceed.
- 0101Step 1
Introduce the Client
Submit the client’s details through the secure Merit Life referral portal. The client should understand that their details are being provided to Merit Life and agree to be contacted.
- 0202Step 2
Merit Life Contacts the Client
Merit Life contacts the client, explains the advice process and confirms whether they would like to continue.
- 0303Step 3
The Client Receives Advice
Where appropriate, an authorised adviser reviews the client’s circumstances and provides personal insurance advice. The client can ask questions, consider the advice and decide whether to proceed.
Your Role as a Referrer
You make the introduction. Merit Life provides the advice. All personal insurance advice is provided by authorised advisers.
As a referrer, you may
- Explain that Merit Life offers personal insurance advice
- Provide general information about the referral process
- Ask whether the client would like to be contacted
- Submit the referral after receiving the client’s consent
- Continue supporting your existing client relationship
As a referrer, you do not
- Recommend a particular insurance product
- Recommend an insurer
- Suggest an amount or type of cover
- Compare policies or insurers
- Provide personal financial advice
- Influence the client’s product decision
What Merit Life Manages
Merit Life manages the advice process through the ProtectU Plan, our structured approach to personal insurance advice.
Depending on the client’s circumstances and agreed scope of advice, this may include:
- Initial client contact
- Collection of relevant personal and financial information
- Review of existing insurance arrangements
- Insurance needs analysis
- Advice documentation where required
- Explanation of recommendations in plain English
- Application and underwriting support
- Policy implementation assistance
- Review guidance where appropriate
Referral information is only shared with the referrer where permitted by privacy requirements and client consent.
Who the Program Is For
The Merit Life Referrer Program may suit professionals whose clients occasionally need personal insurance advice. You do not need to provide insurance advice to become a referrer.
- Mortgage brokers
- Finance brokers
- Accountants
- Solicitors and conveyancers
- Property professionals
- Business advisers
- Professional service providers
- Community and network partners
Frequently Asked Questions
No. As a referral partner, you are not expected to provide insurance or financial advice. Your role is simply to introduce the client to Merit Life. Any advice is provided by a qualified adviser after considering the client’s personal circumstances.
Ready to Refer a Client?
Register as a Merit Life referrer or log in to submit a referral through the secure referral portal.
Important Information
Referral fees may be payable where a referred client proceeds with a financial product or service. Any referral fee arrangements will be disclosed where required and managed in accordance with applicable regulatory obligations.
Referrers do not provide financial advice. All advice is provided by authorised representatives based on the client\’s individual circumstances, objectives, financial situation and needs.